Privacy Policy
Effective Date: December 3, 2025
Last Update: December 3, 2025
This Privacy Policy and Cookies Statement is incorporated into our Terms of Use (“Terms”). By accessing or using our Sites, you acknowledge that you have read, understood, and agree to be bound by both the Terms and this Privacy Policy. Any capitalized terms used but not defined in this Privacy Policy have the meanings assigned to them in the Terms.
Overview
Unless we specifically state otherwise, Tensora is the data processor of the Personal Data we process, and is therefore responsible for ensuring that the systems and processes we use are compliant with data protection laws, to the extent applicable to us. Tensora personnel are required to comply with this Privacy Policy and complete data protection training, where appropriate.
II. Collection of Personal Data
Tensora collects information that you provide directly to us when you use our products, functionalities, browse our Sites, register to receive newsletter requests for marketing purposes, or participate in any interactive features on our Sites. We may also collect Computer Internet Protocol (“IP”) address, unique device identifier (“UDID”), cookies, web beacons, web server logs and other technologies and other data linked to a device, and data about usage of our Sites. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
Other types of information we may collect include your name, email address, username, country of residence, digital asset wallet address for integration and transaction history, information on the currency in your account on our Sites, location and any other information you choose to provide. We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites.
Tensora may require certain information from time to time for purposes of meeting its due diligence requirements specifically to comply with legal, regulatory and business/reputational requirements.
III. Use of Personal Data
We use the Personal Data that we collect:
To make our Sites or functionalities available on the Sites more intuitive and easier to use we use device data, cookies and other information that you may provide. This data is necessary for our legitimate interests in monitoring how our Sites are used to help us improve our Sites, and the information and tools available on our Sites.
To provide relevant marketing including providing you with information about events or services that may be of interest to you. It is necessary for our legitimate interests to process this information in order to provide you with tailored and relevant marketing, updates and invitations.
To carry out any other purpose for which the information was collected.
To post job openings and opportunities on our Site. If you respond to one of these postings, we may collect your personal information, such as your application, CV, cover letter, and/or any other information you provide to us.
We may also use automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites. The information we collect through cookies and similar technologies helps Tensora 1) understand how you use and interact with our Sites; 2) measure the usability of our products and Sites and the effectiveness of our communications; and 3) otherwise manage and enhance our products and Sites, and help ensure they are working properly. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Sites.
IV. Marketing Choices
You have control regarding our use of Personal Data for direct marketing. In certain markets, you will need to expressly consent before receiving marketing. In all markets, you can choose to not receive marketing communications at any time. If you no longer wish to receive marketing communications from Tensora, or remain on a mailing list to which you previously subscribed, or receive any other marketing communication, please follow the unsubscribe link in the relevant communications or contact us as specified below.
V. How We Share Your Information
With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third-party;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company;
With your consent or at your direction; and
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
VI. Legal Bases For Processing (For EEA and other Users)
any Personal Data related to you or communicating any other promotional material
may collect and use your Personal Data when it is necessary for one of the legitimate uses set out in Section 3 above, which we believe are not overridden by your fundamental rights.
may process your Personal Data to comply with a legal obligation and to protect our users' vital interests. If, at any time, you wish to exercise your rights in accordance with the provisions provided by law (including as provided under Section 7 of this Policy) you may send us an email to support@tao.com and request to access your Personal Data together with information about how, and on what basis, such information is being processed. Should you desire to receive such information in a different format than the one that was provided to you, you can contact us via support@tao.com and we shall use commercially reasonable efforts to accommodate your request, if applicable; rectify any of the Personal Data being held when such information is inaccurate; to delete or restrict access to your Personal Data in limited circumstances as described under the GDPR. Please note that if we need to delete any Personal Data related to you, as per your request, it can take time until we completely delete residual copies of such data from our servers and backup systems.
to withdraw your consent to the processing of your Personal Data. However, please note that exercising this right will not affect the lawfulness of any previous processing activities based on consent that was lawfully obtained before its withdrawal.
to obtain and reuse your Personal Data for your own purposes across different services, as part of your right to data portability.
Please note that you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (“EEA”). If you have any concerns with respect to our methods of processing any Personal Data related to you, or if you wish to withdraw your consent, for any reason, kindly let us know by sending an email to support@tao.com. If you reside in a country from the European Economic Area, then, by agreeing to the terms of this Policy, you agree to Tensora sharing your Information outside of the European Economic Area. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Tensora shall not charge you for requesting to exercise any of the aforementioned rights.
Please also note that we cannot edit or delete information that is stored on a public blockchain.
VII. Specific provision for California residents.
This Section 7 applies to you only if you reside in the State of California, United States. Tensora adopted the following provisions to comply with the California Consumer Privacy Act (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Section 7.
The following categories reflect the type of personal information which Tensora may collect within the last twelve (12) months:
Identifiers and Personal information as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), for example, first names, surnames, telephone numbers, address, online Identifier, Internet Protocol address, business or private email addresses, account usernames, as well as Personal Data as such term is defined in this Policy.
Electronic network activity information, including, but not limited to, browsing history and any additional information related to your interaction with our Service.
Tensora has obtained such information as set forth in Section 7.1 above and Personal Data as provided under Section 1.2 above (for the purpose of this Section VII, the “Personal Data”).
Tensora may use the Personal Data it collects or receives for its legitimate interests (as set out in Section 2 above), which Tensora believes are not overridden by your fundamental rights. Tensora may also disclose such Personal Data to third parties for its legitimate purposes as described in Section 5 above.
In the preceding twelve (12) months, Tensora may disclose the following Personal Data for our business purposes:
Identifiers (including your name, email address, profession).
Personal Data's categories as listed in the California Customer Records statute).
Inferences.
Identifiers and Personal information as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), for example, first names, surnames, telephone numbers, address, online Identifier, Internet Protocol address, business or private email addresses, account usernames, as well as Personal Data as such term is defined in this Policy.
Electronic network activity information, including, but not limited to, browsing history and any additional information related to your interaction with our Service.
Tensora has obtained such information as set forth in Section 7.1 above and Personal Data as provided under Section 1.2 above (for the purpose of this Section 7, the “Personal Data”).
Tensora may use the Personal Data it collects or receives for its legitimate interests (as set out in Section II above), which Tensora believes are not overridden by your fundamental rights. Tensora may also disclose such Personal Data to third parties for its legitimate purposes as described in Section 5 above.
In the preceding twelve (12) months, Tensora has not sold any of your Personal Data.
Your rights as a California Resident. You are entitled to request the following specific rights under the CCPA, solely with respect to Personal Data related to you:
Request to know (a) what categories and specific components of Personal Data we collect about you and from which sources; (b) categories of Personal Data that we disclosed for the purpose described in Section 5 above, and the categories of third parties with whom we have shared any particular category of your Personal Data. If we disclose any of your Personal Data to a third-party, we will provide you, after authenticating your identity, with a list that will identify the specific category of your Personal Data which was disclosed.
Request that we delete any Personal Data we collect about you. After authenticating your identity, we will delete (and direct our service providers to delete) any Personal Data related to you from our records, unless an exception applies. Please note that if we need to delete any Personal Data related to you following your request, it can take time until we completely delete residual copies of Personal Data from our servers and backup systems.
Instruct us not to sell any Personal Data related to you that was collected by us.
You have the right not to be discriminated against by Tensora, for exercising your rights under the CCPA.
If you have any concerns about how we process Personal Data related to you, or if you wish to withdraw your consent, for any reason, kindly let us know by sending an email to support@tao.com. Please note that exercising this right will not affect the lawfulness of any previous processing activities based on consent that was lawfully obtained before its withdrawal. Also, please note that Tensora shall not charge you for requesting to exercise any of the rights set forth in this Section 7.
VIII. Transfer of Personal Data To Other Countries
We may transfer your Personal Data to countries outside of your country of residence, including, but not limited to the EEA, as well as the United States, where Tensora offices and some of its IT systems are located. Personal Data is not processed outside of the countries listed in this Privacy Policy.
IX. How We Protect Your Information
Protecting your information is important to us. We maintain administrative, technical and physical safeguards designed to protect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of Personal Data.
X. How Long We Retain Your Information
We strive to only keep your Personal Data only for the period of time needed for legitimate business purposes. In certain circumstances, however, legal or regulatory obligations may require us to retain records for longer than we otherwise would.
XI. Children’s Information
The Sites and functionalities available are not intended for use by children. We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please contact us at support@tao.com.
XII. Your Rights
If you are resident in countries with applicable data privacy laws you have the right, subject to certain exceptions, to request a copy of the Personal Data we are processing about you, to require that any incomplete or inaccurate Personal Data is amended, to request that we delete your Personal Data (although we may not be able to delete certain data due to legal or other obligations), to object to the use of your Personal Data or to withdraw consent. You may also have a right to lodge a complaint with the local data protection authority if you believe that we have not complied with the applicable data protection laws. You may also contact us to address and resolve concerns you may have about our use of your Personal Data. Please contact us at support@tao.com.
XIII. Modifications To This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the last updated date displayed at the top of this Privacy Policy.
XIV. Third-Party Services, Applications, and Websites
Certain third-party services, websites, or applications you use, or navigate to / from our Sites or functionalities available by using our Sites may have separate user terms and privacy policies that are independent of this Policy. This includes, for example, websites owned and operated by our users, partners, or companies in the larger ecosystem that appear on our Sites. We are not responsible for the privacy practices of these third-party services or applications. We recommend carefully reviewing the user terms and privacy statement of each third-party service, website, and/or application prior to use.